PERSONAL DATA DELETION POLICY
“City Odyssey”
Data Deletion Policy
[ V 1.7 ]
This Personal Data Deletion Policy (hereinafter the “Deletion Policy”) describes the manner in which the users of the application City Odyssey may request the deletion of their account and of the personal data associated with it, as well as the data which are deleted and the data which are retained following such deletion.
This Deletion Policy supplements the Personal Data Protection Policy and the Terms of Use of the Application and shall be read in conjunction with them. In the event of any discrepancy concerning the processing of personal data, the Personal Data Protection Policy shall prevail.
The Company examines and executes requests for deletion in accordance with Regulation (EU) 2016/679 (GDPR), Law 4624/2019 and any other applicable legislation on the protection of personal data.
1.1. The controller of the personal data is CITY ODYSSEY O.E., with its registered seat at 74-76 Agiou Alexandrou Street, P.C. 17561, Palaio Faliro, Attica, with General Commercial Registry (G.E.MI.) number 186118003000, Tax Registration Number (A.F.M.) 802954550 (Tax Office: KEFODE Attikis) and electronic address info@city-odyssey.org.
1.2. For matters concerning the protection of personal data, users may contact the Company at the address info@city-odyssey.org or at any other contact detail referred to in this Deletion Policy.
2.1. This Deletion Policy applies to all registered users of the Application.
2.2. This Deletion Policy describes: (a) the procedure for the deletion of the account through the Application, (b) the submission of a deletion request by electronic means, (c) the data which are deleted following the deletion of the account, (d) the data which are retained following the deletion of the account, and (e) the deadlines applicable to the examination of deletion requests.
2.3. Users who use the Application as guests (Guest Users) without the creation of an account do not maintain an account subject to deletion.
3.1. The terms used in this Deletion Policy shall have the meaning defined in the Terms of Use of the Application and the Personal Data Protection Policy. Indicatively, the following definitions apply:
4.1. The Registered User may at any time request the deletion of the user's account through the Application, in accordance with Article 6.8 of the Terms of Use.
4.2. The deletion is carried out through the following procedure:
(a) the user opens the Application and signs in to the user's account,
(b) the user selects Settings,
(c) the user selects Delete Account,
(d) the user confirms by selecting Delete My Account.
4.3. Following the confirmation of the deletion, the deletion of the account is carried out without undue delay, subject to Article 7 of this Deletion Policy.
4.4. The deletion of the account entails the termination of access to the personalised services of the Application.
5.1. Where the user no longer has access to the Application, the user may submit a request for the deletion of the user's account to the electronic address support@city-odyssey.org, from the e-mail address registered to the account.
5.2. The Company may request the strictly necessary information for the verification of the identity of the applicant, where this is required for the protection of personal data.
5.3. Matters concerning the protection of personal data in general may also be addressed to the Company in accordance with Article 1 of this Deletion Policy.
6.1. Following the deletion of the account, the data relating to the account are deleted or anonymised, in accordance with Article 15.2 of the Personal Data Protection Policy.
6.2. Indicatively, the following are deleted: the profile details of the user, the preferences and personalised settings of the user and the content associated exclusively with the account of the user.
6.3. The deletion of the account is irreversible, without prejudice to Article 7 of this Deletion Policy.
7.1. The deletion of the account does not affect the retention of data which is required by a provision of applicable legislation or which is necessary for the establishment, exercise or defence of legal claims.
7.2. The Company retains, in anonymised form, records relating to payments, refunds and promotional codes, for tax, accounting and anti-fraud purposes. Such records are no longer linked to the deleted account and cannot be used to restore it. Re-registering with the same e-mail address creates a new, unrelated account.
7.3. Data relating to subscriptions, electronic payments, tax or accounting obligations are retained for the period provided for by the applicable tax, accounting and other applicable legislation.
7.4. Data that may be held by third-party service providers on behalf of the Company are retained in accordance with the respective retention policies of those providers, their contractual obligations and the requirements of the applicable legislation on the protection of personal data.
7.5. Where the user has submitted a support request, the free-text content of that request is deleted upon deletion of the account. Metadata relating to the request, such as its category, status and the dates on which it was submitted and resolved, is retained for record-keeping and quality-assurance purposes.
7.6. Data collected for the purpose of detecting fraud or abuse of the Application's subscription and promotional systems is retained in full, without anonymisation, on the basis of the Company's legitimate interest in protecting the integrity of its services, and is not affected by the deletion of the account.
7.7. Where the account formed part of a shared family or group subscription, the deletion of the account does not affect the subscription of the remaining members, which continues until its natural expiry. Only the identifier of the departed user is anonymised on the relevant record.
7.8. The deletion of the account does not automatically cancel a separate subscription to the Company's newsletter, which is based on a distinct consent. The user may cancel the newsletter subscription at the same time as requesting deletion of the account, by selecting the relevant option, or at any time thereafter through the unsubscribe link included in each newsletter communication.
7.9. Upon expiry of the above periods, the personal data are deleted, anonymised or destroyed in a secure manner, unless their further retention is required by applicable law.
8.1. Where the account was created through a third-party authentication provider (such as Sign in with Apple or Facebook Login), the deletion of the account entails the deletion of the data held by the Company and of the corresponding identifiers maintained for authentication purposes through the identity management provider used by the Company.
8.2. The deletion of the account does not extend to data held by the third-party provider under its own privacy policy. The user may revoke the access of the Application through the settings of the user's account with the respective provider.
9.1. For the examination of deletion requests, the Company may request the strictly necessary information for the verification of the identity of the applicant, in accordance with Article 17.3 of the Personal Data Protection Policy.
9.2. The Company examines every deletion request and responds without undue delay and, in any event, within the deadlines provided for by the GDPR, unless there are lawful grounds for extension or restriction in accordance with applicable law.
10.1. The exercise of the right to deletion under this Deletion Policy is without prejudice to the other rights of the user under Article 17 of the Personal Data Protection Policy.
10.2. If the user considers that the processing of the user's personal data infringes applicable law, the user is entitled to lodge a complaint with the competent supervisory authority for data protection.
10.3. For Greece, the competent supervisory authority is the Hellenic Data Protection Authority. [ E-mail: contact@dpa.gr – Tel: 210-64.75.600 – 1-3 Kifisias Avenue]
11.1. The Company reserves the right to amend this Deletion Policy at any time, in particular for reasons of compliance with legislation, changes to the functions of the Application or changes of technical providers.
11.2. The version in force from time to time is published through the Application or the official website of the Company. In the event of material changes, the Company may inform users in an appropriate manner.
12.1. For any matter concerning this Deletion Policy or the exercise of the right to deletion, users may contact the Company at the contact details referred to in Article 1 and in particular at the address info@city-odyssey.org. Requests for the deletion of an account where the user no longer has access to the Application are submitted in accordance with Article 5 of this Deletion Policy.
LAST UPDATE: 27/09/2026
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