TERMS OF USE OF THE APPLICATION
“City Odyssey”
[ V 1.6 ]
This mobile device application under the name City Odyssey (hereinafter the “Application”) is a digital service of cultural, historical and tourist information and guided touring.
The Application is owned and operated by CITY ODYSSEY O.E. with Tax Registration Number (A.F.M.): 802954550 (Tax Office: KEFODE Attikis) (hereinafter the “Company”).
The Application does not constitute a travel agency, tourist office, organiser of package travel, provider of transport services or provider of accommodation services within the meaning of the applicable legislation from time to time. The information and services provided through the Application are of an exclusively informative and informational nature.
Access to, installation or use of the Application entails the full and unreserved acceptance of these Terms of Use.
1.1. These Terms of Use govern the access to, installation, browsing and use of the mobile device application under the name City Odyssey (hereinafter the “Application”), as well as of every related service, website, digital platform, content or functionality provided through it by CITY ODYSSEY O.E. (hereinafter the “Company” or the “Provider”).
1.2. The Application is a digital service of cultural, historical and tourist information and guided touring, which provides users with access to information, maps, suggested routes, points of interest, multimedia content, personalised browsing suggestions and other related services.
1.3. The Application does not constitute a travel agency, tourist office, organiser of package travel, provider of transport services or provider of accommodation services within the meaning of the applicable legislation from time to time. The information and services provided through the Application are of an exclusively informative and informational nature.
1.4. Access to, installation or use of the Application presupposes the full and unreserved acceptance of these Terms of Use. If the user does not agree with the content of these Terms, the user must immediately cease the use of the Application.
2.1. The Application is owned, operated and managed by CITY ODYSSEY O.E., with its registered seat at 74-76 Agiou Alexandrou Street, P.C. 17561, Palaio Faliro, Attica, General Commercial Registry (G.E.MI.) / registration number 186118003000, Tax Registration Number (A.F.M.) 802954550 (Tax Office: KEFODE Attikis), electronic address info@city-odyssey.org.
2.2. The Company may cooperate with third-party service providers for the operation, maintenance, development, hosting, commercial distribution and technical support of the Application, without prejudice to the rights of users arising from these Terms and the applicable legislation.
For the purposes of these Terms, the following terms have the following meaning:
4.1. By installing, accessing or using the Application, the user declares that the user has read, understood and fully accepted these Terms.
4.2. The Company reserves the right to amend these Terms at any time for reasons of compliance with legislation, technical upgrading, business development, changes in functionalities or improvement of the services.
4.3. The version in force from time to time is published through the Application or the official website of the Company. The continued use of the Application after the publication of amendments constitutes acceptance of the new Terms.
5.1. The use of the Application is permitted only to persons who possess the required legal capacity in accordance with applicable law.
5.2. The Application is not specifically directed at minors. Minor users are permitted to use the Application only with the consent and under the supervision of a parent or legal guardian.
5.3. The user declares that the details the user provides are true, accurate and up to date. The Company reserves the right to refuse or suspend the creation or operation of an account in the event of a breach of these Terms.
6.1. The use of certain functionalities of the Application presupposes the creation of a personal user account. Registration provides access to personalised services, such as the saving of favourite points of interest, the management of personal preferences, access to subscription services, the management of the user profile, as well as any other functionality that the Company makes available exclusively to registered users.
6.2. The authentication of users is carried out through secure identity and access management mechanisms, which are based on internationally recognised security standards and authentication protocols. The Company may use specialised services of identity management providers (Identity Providers), as well as authentication services through the accounts of third-party providers (Social Login), as supported from time to time by the Application.
6.3. During the authentication process, only the data necessary for the secure identification of the user, the creation and management of the user's account and the provision of the services of the Application are collected. The Company neither obtains nor stores the personal passwords or other credentials used in the accounts of third-party authentication providers.
6.4. The user undertakes to provide accurate, complete and up-to-date details upon registration and to update in a timely manner any change to such details through the user's account or by communicating with the Company.
6.5. The user bears sole responsibility for maintaining the confidentiality of the access details of the user's account and for every action carried out through it. In the event of suspicion of unauthorised use, the user must immediately inform the Company and take the necessary actions to protect the user's account.
6.6. The Company may apply additional security mechanisms for the protection of users' accounts, including the possibility of using the device's biometric security functions (such as Face ID, Touch ID or other corresponding technology), where these are supported by the device and are activated exclusively at the user's choice. The processing of the biometric elements is carried out exclusively by the operating system of the device, and the Company neither accesses nor stores any biometric data.
6.7. The Company reserves the right to temporarily suspend or deactivate a user account in the event of a breach of these Terms of Use, the existence of serious indications of unauthorised access, a breach of the security of the Application, use of the Application in a manner contrary to the applicable legislation, or where this is required for reasons of protecting the security of the information systems or of complying with legal obligations.
6.8. The user may at any time request the deletion of the user's account in accordance with the procedure provided for in the Application. The deletion of the account does not affect the retention of data required by the applicable legislation or necessary for the establishment, exercise or defence of legal claims, in accordance with the provisions of the Personal Data Protection Policy.
7.1. The Company may provide the possibility of limited use of the Application without the creation of an account.
7.2. Access as a guest allows limited access to information and functionalities of the Application and may not include personalised functionalities, storage of preferences, usage history, personal routes or Premium Services.
7.3. The Company reserves the right to modify at any time the functionalities provided to guest users.
8.1. The Application provides services of digital guided touring, cultural and tourist information.
8.2. The services may include, among others:
8.3. The Company may add, modify or remove services at any time.
9.1. The Application utilises geolocation services (Location Services) for the provision of a personalised browsing experience, the display of points of interest (Points of Interest – POIs), the support of thematic or personalised routes, as well as for other functionalities based on the user's geographic position.
9.2. The use of the location services is carried out exclusively upon the prior permission of the user through the settings of the operating system of the user's device. The user may at any time grant, restrict or revoke this permission through the corresponding settings of the user's device.
9.3. Depending on the functionalities the user chooses to use, the Application may use location data during its active use (foreground location) or, where this is necessary for the proper operation of specific browsing services, during an active route and in accordance with the permissions the user has granted to the operating system of the user's device (background location).
9.4. The Application may use geofencing technologies in order to recognise that the user is approaching specific points of interest and to provide the user with relevant information, notifications or other related content. This functionality is activated only within the framework of the services selected by the user and in accordance with the access permissions the user has granted.
9.5. The Company designs and operates the Application in accordance with the principle of data minimisation. Location data are used only to the extent necessary for the provision of the selected services and are not used for purposes of monitoring the user's behaviour or for the commercial exploitation of the user's location, beyond what is described in the Personal Data Protection Policy.
9.6. The Company may use mapping, navigation or points-of-interest data provision services from specialised third-party providers. The use of such services is subject both to these Terms of Use and to the terms of use and policies of the respective providers, where this is required.
9.7. The accuracy of the geolocation information depends on factors that are not under the control of the Company, such as the operation of the device's positioning system, the availability of satellite or network services, environmental conditions and third-party provider services. Consequently, the Company does not guarantee the absolute accuracy or the uninterrupted availability of the location services.
9.8. The failure to grant or the revocation of the location access permission may result in the unavailability or restriction of specific functionalities of the Application, without this constituting a defective provision of the services by the Company.
10.1. For the full and proper operation of the Application, the granting of access to certain functions or capabilities of the user's mobile device may be required. Each relevant permission is requested exclusively where it is necessary for the provision of a specific functionality and in accordance with the requirements of the operating system of the device.
10.2. Depending on the functionalities the user chooses to use, the Application may request access in particular to the following functions of the device:
a) location services (Location Services),
b) the device camera, for taking photographs, recognising points of interest or other functions requiring visual content,
c) the device's photograph or media library, for the selection and uploading of images or other content selected by the user,
d) the sending of notifications (Push Notifications), in order to inform the user of events, services, reminders or other functionalities of the Application,
e) secure device authentication mechanisms, such as Face ID, Touch ID or other corresponding technology provided by the device manufacturer.
10.3. The granting or revocation of the above permissions is carried out exclusively by the user through the settings of the operating system of the user's device. The user may at any time modify or revoke the relevant permissions.
10.4. The failure to grant or the revocation of specific permissions may restrict or render unavailable certain functionalities of the Application, without affecting the possibility of using the other services that do not depend on the corresponding access permissions.
10.5. The use of the device's biometric security functions is carried out exclusively through the mechanisms of the operating system of the mobile device. The Company does not collect, store, access or process users' biometric data.
10.6. Any processing of personal data carried out through the above functions is governed by the Personal Data Protection Policy of the Application and is carried out exclusively for the purposes described therein.
10.7. The user acknowledges that the operation of certain services of the Application depends on the proper operation of the operating system, the hardware of the device and the relevant third-party provider services, and that the Company is not responsible for restrictions or malfunctions attributable exclusively to those factors.
11.1. The Application may operate on the basis of a model of free and paid services (freemium model).
11.2. The free version provides limited access to specific content and functionalities, as determined from time to time by the Company, and may be accompanied by the display of advertising or sponsored content.
11.3. The Company reserves the right to modify, restrict or abolish any free service or functionality at any time, without prior notice. The provision of free services does not create an obligation to continue or maintain them.
12.1. Certain services, functionalities or content of the Application may be provided exclusively by subscription or other financial charge.
12.2. The terms of access, the duration of the subscription, the charges, the terms of renewal and any relevant financial information are notified to the user prior to the completion of the purchase.
12.3. Access to Premium Services is provided exclusively for personal use. The transfer, assignment, resale or granting of access rights to third parties is prohibited.
12.4. The Company reserves the right to modify the content or functionalities of the Premium Services within the framework of the natural evolution of the Application.
13.1. The Application may provide certain services or content for consideration, through one-off purchases, subscription plans or other commercial models determined by the Company.
13.2. Prior to the completion of any financial transaction, the user is clearly informed of the amount of the charge, the duration of the subscription, the terms of renewal, the conditions of any cancellation or discontinuation thereof, as well as of any tax or other financial charge provided for by the applicable legislation.
13.3. Electronic payments are carried out through specialised and certified payment service providers, which operate in accordance with the international standards for the security of electronic transactions, the requirements of the PCI DSS standard and the applicable legislation on payment services.
13.4. The Company does not collect, receive or store credit or debit card details, bank account details or other sensitive payment data. Such data are submitted to and processed exclusively by the respective payment service provider, in accordance with its own terms of use and personal data protection policy.
13.5. The Company may keep exclusively the strictly necessary data relating to the management of the subscription or the transaction, such as the unique customer identification number, the type of subscription, its duration, the status of the payment and any other element required for the management of the contractual relationship with the user, without obtaining access to the details of the payment instrument.
13.6. In the event that subscriptions or purchases are made through the Apple App Store or the Google Play Store, the terms of use, payment policies and subscription management procedures of the respective providers additionally apply. The Company is not responsible for matters concerning the operation of the aforementioned electronic stores, the management of payments or the application of their policies.
13.7. The Company is not responsible for delays, failures, interruptions or errors attributable to malfunctions of the systems of the payment service providers or of the application electronic stores, nor for incidents that are beyond its reasonable sphere of control and concern third-party cooperating entities.
13.8. Any refunds, subscription cancellations or service discontinuations are governed by these Terms of Use, the applicable legislation, as well as, as the case may be, by the terms and policies of the respective payment service provider or of the application electronic store through which the transaction was carried out.
14.1. The Application is made available through electronic application stores, including indicatively the Apple App Store and the Google Play Store.
14.2. The user acknowledges and accepts that the installation, download and use of the Application also presupposes the user's compliance with the terms of use, policies and regulations of the respective providers of the electronic application stores.
14.3. These Terms of Use exclusively govern the relationship between the Company and the user with regard to the Application and neither replace nor amend the terms of the respective marketplaces.
14.4. Apple Inc., Google LLC and their affiliated companies bear no responsibility for the operation, maintenance, technical support or development of the Application, unless otherwise provided by applicable law or their own terms.
14.5. In the event of a conflict between these Terms and mandatory requirements of the providers of the electronic application stores, those requirements shall prevail to the extent necessary for the lawful distribution of the Application.
15.1. The Application may display advertisements, commercial communications, sponsored listings or other content of a commercial nature.
15.2. The display of advertisements does not entail approval, warranty or recommendation by the Company for the advertised products or services.
15.3. Any transaction carried out between a user and an advertiser constitutes exclusively a relationship between those parties. The Company is not responsible for products, services or statements of third-party advertisers.
16.1. The Application may provide personalised services, content recommendations and customised browsing experiences, with the aim of improving the user's experience and facilitating the discovery of cultural, historical, tourist, recreational, gastronomic or other points of interest (Points of Interest – POIs).
16.2. These recommendations may be based, as the case may be, on information such as:
a) the geographic position of the user, provided the user has granted the relevant permission,
b) the preferences the user has declared during the use of the Application,
c) the categories of interest the user has selected,
d) the routes or points of interest the user has already visited or saved,
e) other choices and settings made by the user within the framework of the operation of the Application.
16.3. The Application may utilise third-party provider services for the provision of mapping data, geographic points-of-interest information, navigation data or points of interest, exclusively to the extent that this is necessary for the provision of the corresponding services to the user.
16.4. The personalised recommendations and the information displayed through the Application are of an exclusively informative and supportive nature. They do not constitute professional, tourist, commercial or other individualised advice, nor do they create any obligation of the Company as to the choice or suitability of a specific route, service or point of interest.
16.5. The Company makes reasonable efforts to ensure that the information displayed through the Application is accurate, up to date and reliable. However, it does not guarantee the completeness, accuracy, availability or continuous updating of information originating from third-party providers, public databases or other external sources.
16.6. The use of the personalised services is carried out exclusively in accordance with the choices and preferences of the user. Where required by the applicable legislation, the relevant processing of personal data is carried out only on the basis of the appropriate lawful basis for processing, as described in greater detail in the Personal Data Protection Policy.
16.7. The Company reserves the right to enrich, modify or upgrade the personalised services, the content recommendation functionalities and the information display algorithms, with the aim of improving the user experience, developing new services and adapting the Application to technological developments, without prejudice to the rights of users arising from the applicable legislation.
16.8. The user acknowledges that the personalised services are based on dynamic data and automated content selection processes, which may vary depending on the availability of information, the geographic position, the preferences of the user or other objective technical factors. The Company does not guarantee that every recommended point of interest or route will correspond to the personal expectations or needs of each user.
17.1. The Application may send notifications regarding its operation, content updates, technical upgrades, cultural or tourist information and other relevant announcements.
17.2. The user may manage or deactivate optional notifications through the settings of the user's device or of the Application.
17.3. The Company reserves the right to send notifications that are necessary for reasons of security, operation of the service or compliance with legal obligations.
18.1. The Application may provide the possibility of posting comments, reviews or other forms of interaction.
18.2. The user undertakes to use these functionalities in accordance with the law, good morals and these Terms.
18.3. The posting of content that is unlawful, false, misleading, defamatory, abusive, threatening, offensive or that infringes the rights of third parties is prohibited.
18.4. The Company reserves the right to remove, hide or restrict access to content that it considers to infringe these Terms or the applicable legislation.
19.1. In the event that the Application permits the posting of photographs, videos, comments or other material by users, each user remains solely responsible for the content that the user posts.
19.2. The user warrants that the user holds all the required rights to the content the user submits and that its posting does not infringe intellectual property, personality, data protection or other rights of third parties.
19.3. By posting content, the user grants the Company a non-exclusive, worldwide, royalty-free and revocable licence to use the content exclusively for the purposes of the operation, display and promotion of the Application.
20.1. The entirety of the software, databases, maps, photographs, videos, audio files, logos, trademarks, texts and every other element of the Application is protected by Greek, European and international legislation on intellectual and industrial property.
20.2. All relevant intellectual property rights belong to the Company or to its lawful licensors. The use of the Application does not entail the transfer of any intellectual or industrial property right to the user.
20.3. The reproduction, copying, distribution, modification, public presentation or commercial exploitation of any element of the Application without the prior written permission of the Company is prohibited.
21.1. The Company grants the user a limited, personal, non-exclusive, non-transferable and revocable licence to use the Application exclusively for personal, private and non-commercial purposes.
21.2. This licence does not entail the transfer of any right of ownership, intellectual property or other right in the Application or its content.
21.3. The licence to use is valid exclusively for as long as the user complies with these Terms. The Company may revoke or restrict the licence to use in the event of a breach of these Terms.
22.1. The user undertakes to use the Application in accordance with the law, good morals and these Terms.
22.2. In particular, the following are prohibited:
22.3. A breach of the above grants the Company the right of immediate suspension or interruption of access.
23.1. The Application may use third-party provider services, including services of mapping, geolocation, data hosting, statistical analytics, multimedia, payments and technical support.
23.2. Such services are governed by the respective terms of use and privacy policies of their providers. The Company is not responsible for acts, omissions or technical malfunctions of the said third-party providers.
24.1. The Application may include links to websites, applications or services of third parties. Such links are provided exclusively for the convenience of users.
24.2. The Company neither controls nor guarantees the content, availability, security or data protection practices of third-party websites or services. Access to third-party services is carried out at the sole responsibility of the user.
25.1. The Company makes reasonable efforts for the continuous and secure operation of the Application. However, it does not guarantee that the operation of the Application will be uninterrupted, error-free or always available.
25.2. The Company may temporarily interrupt the operation of the Application for reasons of maintenance, upgrading, security or technical support.
25.3. The Company is not responsible for temporary inability to access or loss of data due to technical problems beyond its reasonable control.
26.1. The Application provides information, maps, suggested routes and orientation indications exclusively for informative purposes.
26.2. This information does not substitute for the personal judgement, attention and responsibility of the user during the user's movement.
26.3. The user bears sole responsibility for the user's compliance with the Highway Code, local regulations, safety rules and every other applicable provision.
26.4. The Company is not responsible for accidents, injuries, material damage or other losses that may arise during the use of the suggested routes or information of the Application.
27.1. The information provided through the Application is of an exclusively informative and informational nature.
27.2. Notwithstanding the reasonable efforts of the Company for the accuracy and updating of the information, no warranty is provided that the content is complete, accurate or always up to date.
27.3. Opening hours of museums, archaeological sites, cultural events, transport services, ticket prices or other information may change without prior notice. The user must verify critical information from official sources before relying on it.
28.1. To the maximum extent permitted by the applicable legislation, the Company is not liable for any direct, indirect, incidental, special or consequential damage arising from the use or inability to use the Application, inaccuracies or omissions of information, technical problems, loss of data, acts or omissions of third-party providers or unauthorised access to user accounts.
28.2. In any event, the total liability of the Company may not exceed the total amount paid by the user to the Company during the last twelve (12) months prior to the arising of the relevant claim, to the extent that such limitation is deemed reasonable and fair by the applicable legislation.
29.1. The user undertakes to indemnify and hold harmless the Company, its officers, employees, partners and service providers from any damage, expense, claim or liability arising due to a breach of these Terms, unlawful use of the Application, infringement of the rights of third parties or the posting of unlawful or offensive content.
29.2. This obligation includes reasonable judicial and extrajudicial expenses that may arise for the protection of the interests of the Company.
30.1. The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR), the Greek legislation on the protection of personal data and the Personal Data Protection Policy of the Application in force from time to time, which forms an integral part of these Terms.
30.2. The Company reserves the right to modify, upgrade, restrict, suspend or discontinue any service, functionality or feature of the Application for technical, business, legal or security reasons.
30.3. The Company also reserves the right to amend these Terms in accordance with Article 4.
31.1. Mediation. For any dispute, controversy or claim arising out of or relating to these Terms of Use, the use of the Application or the services provided through it, the parties agree to first make every reasonable effort at amicable resolution. Prior to recourse to the competent courts, the parties may resort to a mediation procedure in accordance with the applicable Greek legislation from time to time.
31.2. Applicable Law. These Terms of Use are governed by and interpreted in accordance with Greek law. The application of mandatory provisions of consumer protection law or other mandatory provisions of the European Union is not affected.
31.3. Jurisdiction. In the event that amicable resolution or resolution through mediation proves impossible, the Courts of Athens are designated as exclusively competent for the resolution of any dispute arising out of or relating to these Terms of Use.
Last Update: 09/07/2026
*****************